The End-user Community in ResiStand

In the course of the project, ResiStand is working with three groups of stakeholders related to standardisation in disaster management: the Standards Advisory Group (SAG), the End-User Community (E-UC), and the Supplier Community (SUC). In the case of the End-User Community, the project team engages with them, amongst other means, through surveys and workshops.

Building the End-User Community (E-UC)
At the beginning of and throughout the project, end-users on international, EU, and national level, including different types of authorities, have been identified and invited to join the ResiStand E-UC. To reach a better understanding of the structure of the E-UC as well as of invited end-users, an analysis in terms of country of origin, organisation type (described both generic and detailed) as well as on the governmental level has been conducted. All types of organisations (governmental, non-governmental, research/academia and industry/SMEs) are represented in the E-UC, as this also covers organisations such as end-user led universities/schools or SMEs active in search & rescue. The analysis of the E-UC is available in ResiStand Deliverable 3.1. The E-UC will be maintained centrally and will be kept open for new members to subscribe until the end of the project. Currently, the E-UC lists 82 members from 75 different organisations and 24 countries, and it is still increasing.

Collecting and validating End-User’s standardisation needs
The E-UC serves as a basis to identify and approach individual end-users to gather their views on current and future standardisation needs in the field of disaster management. The sampling of these needs has been done in a threefold approach: a consultation of end-users through an online questionnaire, the analysis of former and on-going EU research projects’ results through desk research as well as through four dedicated workshops taking place across Europe. In this process, the described needs have been clustered along the four disaster management phases (mitigation, preparedness, response, recovery) and subordinate operational tasks, to visualise specific areas of interest. In total, 198 end-users were approached to complete the questionnaire. After collecting the information through the questionnaire and the desk research, the results were analysed to provide a preliminary list of standardisation needs and to build a basis for the subsequent workshops. In terms of these initial results, the disaster management phase with the most identified standardisation needs of end-users is the response phase, followed by the preparedness and mitigation phases. The tasks with the most identified standardisation needs were training, information management, warning and crisis communication and response and recovery planning. Further information on the standardisation needs identified through the desk based research and questionnaire is available in Deliverable 3.2.

Whereas the desk based research allowed for a widespread analysis of current projects involved in disaster management and resilience, the direct consultations through the questionnaire and the later conducted workshops predominantly focused on the experiences of end-users and their standardisation needs. Moreover, the stakeholders have been asked about their view on the drivers, constraints and expectations with regard to their participation in standardisation processes in general, to allow ResiStand to formulate related recommendations on how to improve those processes and to optimise end-user involvement in standardisation activities in the future.

Recently, the four geographically distributed workshops (Helsinki, Brussels, Berlin and Rome) have been carried out successfully. The ones in Brussels and Rome were held back to back with stakeholder workshops targeting the ResiStand Supplier Community (SUC), thus additionally creating a platform for networking and information exchange on current and future standardisation needs and solutions.

Workshop results will be published at the end of April in the projects deliverable D3.3 Report on End-User standardization demands.

The next joint workshop with all three stakeholder groups, including the End-Users, will take place in Brussels in September 2017 and will focus on the validation of the previously identified standardisation gaps.

For further information and to join Resistand’s End-User Community, please click here

By Larissa Müller and Isabelle Linde-Frech, The Fraunhofer-Institute for Technological Trend Analysis (FhG-INT)